Technology CoE
Future-Proofing banking through structured innovation
From physical branches to intelligent and autonomous ecosystems, the evolution reflects changing customer expectations and technological advancements. We empower banks to evolve across every stage, bridging tradition with technology to build future financial ecosystems.
Evolution of Banking
Physical Traditional Bank
Banking began with physical touchpoints; branches, ATMs, and call centers, built around human interaction and manual maintenance.
Digital Bank
As customer needs shifted, banks evolved with mobility, open banking, cloud adoption, and big data to deliver faster, seamless services.
Intelligent Bank
The next leap introduced intelligence; leveraging RPA, GenAI, chatbots, and blockchain to automate, personalize, and secure experiences.
Autonomous Bank
Future banks will operate in immersive, connected ecosystems using metaverse, smart infrastructure, Edge IoT, and 5G.
Physical Traditional
Branch
ATM
Contact Center
Maintenance
Digital Bank
Mobility
Open Banking
Cloud
Analytics
Intelligence Bank
Automation(RPA)
AI & GenAI
Voice | Chatbot
Blockchain
Autonomous Bank
Metaverse
Smart World
Edge IOT
5G